VoodooDreams Terms and Conditions

Welcome to Voodoo Dreams. These Terms and Conditions ("Terms") govern your use of our website, our mobile applications and every service we provide, including your voodoo dreams casino login, our games library, our promotions and our customer support channels. By creating an account with us and completing a voodoo dreams login, you agree to be bound by these Terms in full. If you do not agree with any part of them, you must not use our site or our services.

Who We Are

We at VoodooDreams are owned and operated by SuprPlay Limited, a company incorporated under the laws of Malta with company registration number C-74595, registered at Palazzo Villa Rosa, Triq in-Nemes, Swieqi SWQ3302, Malta. We are part of the SuprNation Group, established in 2015, and our sister sites operating under the same licence include Duelz.com, NYspins.com and LosVegas.bet. Our Voodoo Dreams brand has been recognised with the EGR Marketing and Innovation Awards, the EGR Operator Awards and the EGR Nordics Awards.

We hold a remote gaming licence issued by the Malta Gaming Authority under licence number MGA/B2C/325/2016. This licence permits us to offer our Voodoo Dreams slots, live casino tables, jackpot games and other products to players in our approved jurisdictions.

Eligibility and Account Registration

To open an account and complete your voodoo dreams casino login, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We accept players resident in New Zealand, Canada (excluding Ontario and Alberta), Cyprus, Finland, Georgia, Gibraltar, Ireland, the Isle of Man, Jersey, Liechtenstein, Luxembourg, Malta and Poland.

We do not accept registrations from Restricted Jurisdictions. Our restricted list is extensive and includes, without limitation, Australia, the United Kingdom, the United States and its territories, most of the European Union, and jurisdictions identified by the Financial Action Task Force as high-risk. You are responsible for confirming that online gambling is lawful where you live before you attempt a voodoo dreams login NZ or register with us.

When you register, you agree to provide accurate, current and complete information. We may request identity verification documents at any time, particularly on deposits exceeding 2,000 EUR, and we reserve the right to suspend your account until verification is completed. We permit only one account per person, household address, device, email address, phone number, payment method and IP address.

Currencies, Deposits and Withdrawals

We assign a base currency to your account at registration according to your country of residence, and this cannot be changed afterwards. Supported currencies include EUR, CAD, NZD, USD, GBP and INR. All deposits, wagers and winnings are processed in that currency, and any conversion applied by your bank or e-wallet provider is carried out at your own cost.

The minimum deposit across every method we offer is 20 EUR or its currency equivalent, which is also the minimum amount required to claim our voodoo dreams welcome bonus or any other deposit bonus. Deposits made via Visa, MasterCard, Skrill, Neteller, Paysafecard, Payz and bank transfer are processed instantly and free of charge. We do not accept cash or cheques, and we do not tolerate jointly owned payment instruments; associated winnings will be voided.

The minimum withdrawal is 20 EUR or its currency equivalent, and we do not process withdrawal requests below 1 EUR. We return withdrawals to the original source of funds, only in the name of the registered account holder. Maximum withdrawal limits are 100,000 EUR per month unless we have agreed otherwise in writing, with per-transaction limits of 15,000 on Visa and MasterCard and 10,000 on Skrill and Neteller. If you request a withdrawal before your deposit has been staked, we apply an administrative fee of 5% of the amount requested or 5 EUR, whichever is higher.

Our internal processing takes up to 72 hours, and we approve or deny a withdrawal request within a maximum of 5 business days from the date you submit all requested documentation. We hold player funds in segregated client bank accounts, kept separate from our company funds, though we cannot give an absolute guarantee of repayment in the event of insolvency.

Our Games, Mobile Casino and App

At Voodoo Dreams, we feature video slots, classic slots, jackpot slots, scratch games, live casino tables, blackjack, roulette, baccarat, 3-card poker, Oasis Poker, Red Dog, video poker and other table games, sourced from providers including Games Global, Play'n GO, Relax Gaming, Pragmatic Play, NetEnt, Microgaming and Red Tiger. Our live tables are powered by Evolution, Stakelogic Live, On Air Entertainment and Authentic Gaming.

We offer VoodooDreams casino mobile play directly through your browser, and you can also complete a voodoo dreams app download for iOS and Android devices. Our voodoo dreams casino app gives you full access to our slots, live dealer tables and promotions on the move, and every voodoodreams mobile login functions identically to your desktop account.

Bonuses and Promotions

We offer a Voodoo Dreams welcome bonus package worth up to NZ$1,600 across your first four deposits, including a 100% match up to NZ$100 on your first deposit plus 200 voodoo dreams free spins on Book of Dead, credited as 20 spins per day for 10 consecutive days. Wagering on our welcome bonus is 30 times the combined deposit and bonus amount, to be completed within 30 days.

Through our VoodooDreams Magic loyalty programme, you earn Experience Points and Spirit Points on every winning bet and closed game session, unlocking Spells that deliver voodoo dreams casino free spins, deposit bonuses, or, at higher levels, cash rewards resembling a voodoo dreams no deposit bonus with no wagering attached. We also credit a Weekly Cashback of 5% of your net spend every Friday as real money with no wagering requirement.

Standard deposit bonuses carry 40 times wagering on the bonus amount, and any voodoo dreams bonus issued as free spins carries the same requirement. Game contribution toward wagering varies: our voodoo dreams slots and scratch games contribute 100%, other table games contribute 40%, and live casino, roulette, blackjack, baccarat and video poker contribute only 5%. We limit every bonus offer to one per person, household, account, device, email address, phone number, payment method and IP address, and we cannot pay winnings from bonus funds on Jackpot Games.

Responsible Gambling

We are committed to safer gambling practices. You can set daily, weekly or monthly deposit, loss and wagering limits at any time within your account; reductions apply immediately, while increases are subject to a 24-hour cool-off period. We display reality checks every 60 minutes during play and offer self-exclusion for a minimum of six months, applied automatically across all SuprPlay-operated MGA brands. Accounts inactive for 12 months and dormant for 30 months are subject to a monthly administration fee, and unclaimed balances held for 5 years may be donated to charitable causes.

Complaints and Governing Law

Formal complaints must be submitted in writing by email to support-en@voodoodreams.com; complaints raised only through live chat or telephone are not treated as formal. We acknowledge every complaint within 24 hours and provide a final response within 10 working days, extendable by a further 10 days where necessary. If you remain unsatisfied, you may escalate your complaint to eCOGRA or the Malta Gaming Authority. Our maximum liability in any dispute is 100 EUR, and these Terms are governed by and construed in accordance with the laws of Malta.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, our regulatory obligations or our business practices. We recommend that you review this page periodically. Your continued use of our services and any subsequent voodoo dreams casino login confirms your acceptance of the current version of these Terms.