VoodooDreams Privacy Policy

At Voodoo Dreams, we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your data whenever you play at VoodooDreams Casino, whether through voodoo dreams slots on desktop, our mobile site, or the VoodooDreams casino app. We are operated by SuprPlay Limited, a company registered in Malta with company number C-74595, and we are licensed by the Malta Gaming Authority under licence number MGA/B2C/325/2016. By registering an account and using our services, you consent to the practices described below.

Information We Collect

We collect information necessary to provide you with a safe and compliant gaming experience. This includes:

• Identity details you provide during registration, such as your name, date of birth, address and contact information
• Account credentials used for your Voodoo Dreams login, including your username and encrypted password
• Financial data related to deposits and withdrawals, including your chosen payment method and base currency
• Gaming activity, such as bets placed, games played, bonus usage and loyalty programme progress within Voodoo Dreams Magic
• Technical data including your IP address, device type, browser and operating system
• Verification documents we request to confirm your identity, particularly on deposits exceeding 2,000 EUR or the account-currency equivalent

How We Use Your Information

We use your data to operate your account, process transactions, and personalise the experience we offer. This includes managing your voodoo dreams welcome bonus, tracking eligibility for the voodoo dreams no deposit bonus, and administering promotions such as voodoo dreams casino free spins, voodoo dreams free spins on Book of Dead, and ongoing offers like Drops & Wins. We also use your information to calculate weekly cashback, apply responsible gambling limits, prevent fraud, and comply with anti-money laundering obligations under Maltese law. Where you have opted in, we may contact you about the voodoo dreams bonus offers and new promotions relevant to your activity.

Accessing Your Account: Login, Mobile and App

We process data every time you access your account, regardless of the channel you choose. Whether you complete a voodoo dreams casino login on desktop, a voodoo dreams mobile casino login on your phone's browser, or open the VoodooDreams mobile app, we apply the same data protection standards. Many players search for voodoo dreams app download or voodoo dreams app for android to install our dedicated application; once installed, your voodoodreams app login credentials are encrypted and stored securely. New Zealand players frequently use the voodoo dreams casino nz login page, and we treat every voodoo dreams login nz session with the same care as any other market. If you use the voodoodreams casino app or voodoodreams mobile login page, we log session data purely to maintain account security and detect unauthorised access.

Sharing Your Information

We do not sell your personal data. However, we may share limited information with:

• Payment providers such as Visa, MasterCard, Skrill, Neteller and Paysafecard to process deposits and withdrawals
• Identity verification services engaged to confirm your age and identity
• Regulatory bodies, including the Malta Gaming Authority, where required by law
• Group companies within SuprNation, including our sister brands Duelz, NYspins and LosVegas, for shared compliance and risk management purposes
• Service providers who support our IT infrastructure, customer support and marketing operations

Any third party who processes data on our behalf is contractually bound to protect it in line with applicable data protection law.

International Data Transfers

As part of the SuprNation Group, we may transfer data outside the European Economic Area to affiliated entities or service providers. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses, to maintain a level of protection equivalent to that required within the EEA.

Data Security

We use industry-standard encryption and security protocols to protect your personal and financial information. Your player funds are held in designated client bank accounts, segregated from our operational funds. While we take extensive measures to secure our systems, no method of transmission over the internet is entirely risk-free, and we encourage you to keep your Voodoo Dreams login credentials confidential and use a strong, unique password.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterwards as required by Maltese gaming regulations and anti-money laundering law. Accounts inactive for 12 months are marked dormant after 30 months, subject to a monthly administration fee. Balances left untouched for 5 years may be donated to charitable causes in accordance with our terms.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to our legal retention obligations
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications at any time

To exercise these rights, contact our support team at support-en@voodoodreams.com, available via live chat and email 24/7.

Cookies

We use cookies and similar technologies to operate our website, remember your preferences, and analyse how you interact with voodoo dreams casino mobile and desktop platforms. Further detail is provided in our separate Cookie Policy, which explains the categories of cookies we use and how you can manage your preferences.

Protecting Minors

We do not knowingly collect data from anyone under the age of majority in their jurisdiction. Age verification checks are conducted at registration, and we reserve the right to suspend any account where underage use is suspected.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We recommend reviewing this page regularly, and we will notify you of material changes through your registered email address.

Contact Us

If you have questions about how we handle your data, or wish to raise a formal complaint, please write to us at support-en@voodoodreams.com. Complaints must be submitted in writing; we acknowledge receipt within 24 hours and provide a final response within 10 working days, extendable by a further 10 days if necessary. Unresolved complaints may be escalated to eCOGRA or the Malta Gaming Authority.